Refund policy
Return and Refund Policy
Thank you for shopping with SunCari. Every SunCari item is made to order, which means each product is created specifically for you after your order is placed. Because of this, we do not accept returns, exchanges, or refunds for buyer’s remorse, wrong size selection, wrong color selection, or change-of-mind purchases.
Please review your order carefully before completing checkout, including the product, size, color, quantity, and shipping address.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery at support@suncari.com.
To help us review your issue quickly, please include:
Your order number
The email address used at checkout
A brief description of the issue
Clear photos showing the problem
Clear photos of the packaging, if the item arrived damaged during shipping
Once we review your claim, we may offer a replacement, reprint, store credit, or refund depending on the situation. Approved replacements or refunds are handled case by case.
Wrong Size, Wrong Color, or Change of Mind
Because our products are made to order, we cannot accept returns or exchanges if:
The wrong size was ordered
The wrong color was ordered
The customer changed their mind
The customer no longer wants the item
The item was ordered by mistake
Please check the size chart and product details before placing your order.
Cancellations and Order Changes
If you need to cancel or change an order, please contact us as soon as possible at support@suncari.com.
We can only cancel or edit an order if it has not yet been sent to production. Once an order is in production, we cannot guarantee that changes or cancellations will be possible.
Shipping Address Issues
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned, delayed, or lost because of an incorrect or incomplete address, we may not be able to offer a free replacement or refund. If you notice an address mistake after placing your order, contact us immediately at support@suncari.com.
Lost or Missing Packages
If your package appears lost or has not arrived after the estimated delivery window, please contact us at support@suncari.com with your order number.
We will review the tracking information and help determine the next steps. If the package was marked as delivered by the carrier but you did not receive it, we may ask you to check with neighbors, your local post office, or the shipping carrier before a replacement or refund can be considered.
Returns Without Approval
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted or refunded.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.
Contact Us
For return, refund, cancellation, or order issue questions, contact us at:
Please include your order number so we can help you faster.