Shipping policy
Shipping Policy
Thank you for shopping with SunCari. We work hard to make sure your order is processed, produced, and shipped as smoothly as possible.
Order Processing and Production
Many SunCari products are made to order. This means your item is produced after your order is placed.
Please allow time for your order to be processed and produced before it ships. Production times may vary depending on the product, order volume, holidays, and fulfillment provider availability.
Shipping Rates
United States Shipping
Standard U.S. Shipping: $5.99
Free U.S. Shipping: Orders of $75.00 or more
Canada Shipping
Standard Canada Shipping: $12.99
Free Canada Shipping: Orders of $125.00 or more
Shipping rates are shown at checkout before you complete your purchase.
Estimated Delivery Times
Delivery times are estimates and are not guaranteed. Estimated delivery may vary based on production time, shipping carrier delays, holidays, weather, incorrect address information, customs processing, or other factors outside of SunCari’s control.
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Split Shipments
Some orders may arrive in separate packages. This can happen when items are produced by different fulfillment providers, shipped from different locations, or completed at different times.
If your order ships in multiple packages, you may receive more than one tracking number.
Shipping Address Accuracy
Customers are responsible for entering the correct shipping address at checkout.
Please review your shipping address carefully before placing your order. SunCari is not responsible for orders delayed, returned, lost, or delivered to the wrong address due to incorrect or incomplete shipping information.
If you notice an address mistake after placing your order, contact us immediately at support@suncari.com. We will do our best to help, but address changes are not guaranteed once an order has been sent to production or shipped.
Lost, Delayed, or Missing Packages
If your package appears lost or has not arrived after the estimated delivery window, please contact us at support@suncari.com with your order number.
We will review the tracking information and help determine the next steps.
If tracking shows that a package was delivered but you did not receive it, please first check with neighbors, household members, your local post office, building management, or the shipping carrier. A replacement or refund is not guaranteed for packages marked as delivered by the carrier.
Returned Packages
If an order is returned due to an incorrect address, incomplete address, refused delivery, or failure to pick up the package, the customer may be responsible for the cost of reshipping the order.
Refunds are not guaranteed for orders returned because of customer address errors or delivery refusal.
Canada and International Shipping
SunCari currently offers shipping to the United States and Canada.
Canada customers may be responsible for duties, taxes, customs fees, import charges, brokerage fees, or other charges required by their country. These charges are not controlled by SunCari and may be collected by the carrier or local customs authority.
SunCari is not responsible for delays caused by customs processing.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@suncari.com.
Because many of our products are made to order, we can only make changes or cancel an order if it has not yet been sent to production. Once production has started, changes or cancellations may not be possible.
Contact Us
For shipping questions, contact us at:
Please include your order number so we can help you faster.